Shipping Policy

Messo Beyond Store’s Shipping Policy

Our company is located in the USA.

We do not do international shipments

Only shipments within the USA

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within three (3) Business days.  

We will ship your order using USPS services (US Mail). Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship using a particular shipping method to provide you with an optimal delivery experience.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

 

*No Deliveries will be made on weekends or holidays.  

Shipment Confirmation and Order Tracking:

Once your order is shipped, you'll receive email and text notifications containing a tracking number for your convenience. We advise tracking your package online or via phone with the carrier. Please don't hesitate to contact us if you notice anything unusual in the shipment's progress.

To ensure smooth processing of your order, please provide your contact information, including email and/or phone number, when placing your order. This will enable our system to send you the tracking information promptly. Thank you!

Customs, Duties, and Taxes:

Please note that Mesotherapy Store is not liable for customs and taxes associated with your order. The customer is responsible for any fees incurred during or after shipping (including tariffs, taxes, etc.).

Damages:

While we take great care in packaging, Mesotherapy Store cannot be held responsible for products damaged or lost during shipping. If you receive a damaged order, promptly contact the shipment carrier or our support team to file a claim. Remember to retain all packaging materials and damaged goods before filing a claim.

NOTE: Our company highly recommends purchasing the insurance against loss, damage, or theft we offer at the time of payment. This insurance is provided by ROUTE. It is very low cost and ensures a 100% refund of your money or replacement of the items.

International Shipping Policy:

We exclusively ship to Puerto Rico. Shipping to Puerto Rico via USPS First Class is complimentary, while USPS Priority Service fees apply.

Returns Policy:

Due to the nature of the products, please note that all sales are final, and returns are not accepted except in cases of damage caused by us or manufacturer defects within 15 days of the original purchase. If you're missing an item or received a damaged one, contact us, and we'll send a replacement at no additional shipping cost. Be sure to notify us within 3 days of receiving the shipment.

NOTE:  Please refer to the Return Policy by clicking on the 

RETURN POLICY

Refunds, Chargebacks, and Missing Items:

Refunds, if necessary, will be manually processed once the returned items are received. Please be aware that chargebacks may result in inclusion on the no-sell list. Refunds are issued only after items are returned. Contact us first, as most issues can be easily resolved.

Shipping Safety and Missing Products:

Rest assured; items are shipped securely to ensure their safe arrival. If there are any issues, please contact us, and we'll work closely with you to find a solution. If a product is missing, contact us, and upon verifying the legitimacy of the claim, we'll promptly send the missing item. Please note that all orders are meticulously documented and photographed before shipping to prevent fraudulent claims.

Customer Responsibility:

It's important to note that customers are responsible for returning/exchanging items and associated shipping costs, which are non-refundable.

For more information:

Email support at:

support@messobeyond.com

Or visit our help center at:

CONTACT US